Refund & Cancellation Policy

Last Updated: October 2026

1 Overview

At FaceLook, we strive to provide the best fashion shopping experience. This policy outlines our procedures for cancellations, returns, and refunds to ensure transparency.

2 Cancellation Policy

Orders are processed quickly for delivery. You may cancel your order under the following conditions:

Cancellations before the order is dispatched: 100% full refund.
Cancellations after dispatch: Order cannot be cancelled, but you may initiate a return upon delivery.

3 Refund Process

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Request

Submit return request via app within 7 days of delivery.

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Review

Item is picked up and checked for tags and unused condition.

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Payment

Refund issued to original payment method within 5-7 business days.